As shopping centre owners and developers, it has never been more critical to keep our finger on the pulse as it pertains to retain innovation and brands leading the future of our sector. This inspiring presentation showcases the Top 10 World’s Coolest Retailers and explores why ‘cool' counts more than ever in our fast-evolving industry. Supporting this, we’ll unpack strategic criteria to define ‘cool’ and explore the key themes shaping the future of retail more broadly.

This presentation explores the groups journey of Leading for the Greater Good, including the Spur Brand Evolution, Panarottis repositioning, Doppio Collection recent acquisition and various other group initiatives which support our purpose of creating a place at the table for all. We take learnings from the past to be relevant in the future.

Generational behaviour is defined by shared cultural, technological, and societal experiences that shape values and habits over time. As AI increasingly becomes embedded in daily life, it is creating a new shared experience across age groups, reshaping how different generations interact with the world. This keynote delves into the concept of micro-generations—smaller, more nuanced groups within traditional generational categories—and how AI is influencing their behaviours, values, and expectations. From Gen Z to Boomers, and within more specific subsets like “Zennials” and “Xennials,” we’ll explore how these groups uniquely respond to AI’s integration into everything from work and education to retail and social engagement. Through a micro-segmented lens, we’ll uncover the subtle yet powerful ways AI is shaping human behaviour. Attendees will gain valuable insights into how businesses and organizations can tailor their strategies to meet the evolving needs of these micro-generations, offering tools to bridge the gap between human experience and technological advancement. This data-driven keynote will feature actionable insights and real-world examples, helping you understand how AI is not just transforming technology but redefining the way generations live, work, and connect in this new era.

Bulelani’s firsthand experience in nurturing township entrepreneurs positions him to shed light on the untapped potential of township economies. This topic aligns with the 'People' and 'Possibilities' aspects of the Congress theme, emphasizing inclusive growth and innovation. We take a look at the economic potential of township retail markets, discuss strategies for integrating township businesses into mainstream retail supply chains, and provide recommendations for retailers to engage authentically with township communities.

A closer look at trends and changes in lifestyles and household dynamics that are positively influencing shopper and consumer behaviour. Tech & payments revolution is bringing unique forms of ecommerce, noncash payments and financing to the masses. The informal economy is booming in both rural and urban areas, find out which sectors are driving growth, the different dynamics of each sector and the opportunities they represent.