Master of Ceremonies: Faith Mangope

Wednesday, 17 October 2018


Ballito Junction Regional Centre and Ballito Lifestyle Centre & meet the retailer, JAM Clothing OR Gateway Theatre of Shopping and Cornubia Mall & meet the retailer, Toys R Us




Business Lunch

Lebo Gunguluza, Polo Leteka,
Gil Oved, Vusi Thembekwayo
& Vinny Lingham

Dragons’ Den South Africa


Exhibition Open

Session 1: 15:00-17:30

Congress Opening


Host’s Welcome

Stephan Le Roux

SACSC President




Sponsor Welcome

Malcolm Horne

CEO, Broll Property Group


Game Changers

Game-Changers are aware of a simple but powerful fact - organisations that thrive in a changing world are those that are willing to build, nurture and incorporate a culture of excellence, adapt how they do what they do to remain relevant and competitive, leverage off the power of the collective within their organisations and build their businesses around the customer, the customer experience and distinct service excellence.

Femi Adebanji

Business Speaker




Economy and Market Update

Update on current affairs, economics and investment markets. The state of consumer finances and debt levels; inflation rate; interest rates and the exchange rate.

Jeremy Gardiner

Director, Investec Asset Management


The Shopper Rewired: The Players and the Game have Changed

Digital hasn't just created new channels and opportunities, it has rewired the players and constantly reboots the game. Businesses that don't adapt to the demands of the New Consumer quickly fail the relevance test and fade away. Disruption is not just a game changer, it is about survival. This is the Hunger Games for business. If the game has changed then understanding the new shopper, what they value and want is key. Take your eye off that and it is GAME OVER.

Ken Hughes

Consumer & Shopper Behaviouralist


Cocktail Event

Exhibition Hall

Thursday, 18 October 2018


Registration and Info Desk


Exhibition Open

Exhibition Hall 2 & 3


Refreshments in Exhibition Hall

Session 2: 08:30-10:00

Internet will Change the World in the next Five Years

The first wave of the internet was virtual and people orientated. Google, Facebook, Twitter, eBay all exist on the internet without touching the real world. The second wave will mesh the virtual and physical world and will connect both people and machines. Let’s see how the evolution of technology has changed industries.

Alan Knott Craig

Chairman, Hero Tel; Entrepreneur & Founder, Project Isizwe


The (changing) relevance of Super Regional shopping centres in South Africa

While the underlying reasons for the growth in convenience shopping are well documented, this presentation highlights the changing role and relevance of Super Regional shopping centres to shoppers. Insights have been drawn from video-based interviews with target market shoppers in the major cities across South Africa.

Chuck Muller

Managing Director, Shopper Behaviour Research

09:30 (DUAL session in same venue)

Retail Travel Reimagined with Uber

A view of the current trends in retail transportation which include the history of Uber and the drivers of exponential growth, current mobility trends in the retail industry and how the vision of Uber fits into the lifestyle of shoppers.

Shavaye Govender

Lead: Strategic Partnerships & Uber for Business, Sub-Saharan Africa UBER

09:30 (DUAL session in same venue)

The Power of Storytelling: The S.P.C.C story

Every brand has an authentic story to tell, the best brands find a unique way to capture an aspect of their customers humanity and reflect this back to them through honest, authentic, engaging communication and brand narrative. The very influential South African brand S.P.C.C - Sergeant Pepper Clothing Company’s founder Zak venter shares with us their start-up story and their unique ability to inspire a movement through authentic storytelling in the digital age.

Zak Venter

Creative Director, FLUENCE; Founder, S.P.C.C.


Refreshments in Exhibition Hall

Session 3: 10:45-12:45

Dealing with Change

Retailers have dealt with a lot of change over the past 50 years but the digital revolution has thrown up significant challenges. Retailers and shopping centres alike will have to recognise that the rules are the same, but it’s a different game. Doug Parker will discuss some the major changes that have occurred, outline the present turbulent landscape and identify some of the steps that need to be taken to meet these challenges by both the shopping centre industry and retail operators.

Doug Parker

Managing Director, Parker Analytics




The Game Changers: How Retailers are Adapting to Meet Demands of the Next Generation of Shoppers

The new consumer is evolving. Retailers have to adapt their business and strategies to meet the demands of the new consumer.

Jessica Pastore

Senior Analyst - Competitive Intelligence, Whole Foods Market

12:10 (DUAL session in same venue)

Power Fashion: A Brand that Talks, Walks and Lives like its People

We get a close up on the brand that has expanded significantly over 10 years. Noel Otto shares how the game has changed for this fashion retailer, who their customer is and how they continue to be relevant for their customer. In a tough economic climate how have Power Fashion continued to expand and what their vision is for the future.

Noel Otto

CEO, Power Fashion

12:10 (DUAL session in same venue)

Insect-Based Dairy Alternative - Gourmet Grubb Ice Cream! Is it the next Game Changer?

Leah Bessa

Co-founder and Head of Product Development, Gourmet Grubb


Lunch in the Exhibition Hall

Session 4: 14:00-16:40

BILLY Footwear Changes the Game

Utilizing universal design, BILLY Footwear changes the game by blurring the line between adaptive and non-adaptive footwear. Billy Price was paralyzed from the chest down, from a spinal cord injury, losing the ability to move his fingers. He continued on, facing life's challenges with tenacity and determination. Born out of a need, BILLY Footwear was founded on the principle of inclusion and perseverance. Along with co-founder Darin Donaldson, Billy strives to add value to the lives of others and make a measurable difference in the world, one foot at a time.

Billy Price

Co-Founder, Billy Footwear


Barbie Dreamhouse: Filling Temporary Vacancies VS. Permanent Tenancy

Christoph Rahofer will explain the potentials and difficulties of establishing location-based entertainment in shopping malls. Is an interactive attraction like "The Barbie Dreamhouse Experience™" an alternative to declining retail revenue for malls? Is there potential in touring attractions to fill vacancies and for how long? Is there is perfect mix of entertainment vs. food and beverage and retail from the perspective of a ticketed event? What space sizes are eligible for interactive attractions regarding permanent and promotional consideration of a shopping mall? Christoph shares the answers.

Christoph Rahofer

Founder, EMS Entertainment


Who and What is Changing the Game for the Shopping Centre Industry Around the World

Bill Kistler summarises the key changes ICSC has seen around the world. The challenges and opportunities confronting our industry are profound, not only is the Game Changing – It has Changed! Food for thought…. ideas and information that can equip, motivate and inspire all who are part of the dynamic, fast paced shopping centre industry. In times like these it is the bold and creative are “rewarded”.

Bill Kistler

Executive Vice President & Managing Director – EMEA, ICSC


The New Silk Road and the Future of Retail with Symbolism and Philosophy

Jean Pierre HEIM is proposing his new vision in terms of design and architecture that are changing the global concept of shopping centres. Respecting local culture, climate and geography, three major factors that will be applied into creative design with an organic vision proposal of retail design.

Jean-Pierre HEIM

Architect, HEIM Design


Networking and Open Bar

Exhibition Hall

19:30 onwards


Friday, 19 October 2018


Registration & Info Desk


Exhibition Open

Exhibition Hall 2 & 3


Refreshments in Exhibition Hall

Session 5: 08:30-10:10

Stay Woke!

Sharpening your marketing technique in order to do work that pops. New and progressive trends in terms of communications and marketing that will keep people ahead. What is edging and leading now?

Sylvester Chauke

Founder, DNA Brand Architects


Leadership 3.0: Cracking the Code for Success in the Age of Disruption

If Elon Musk or Amazon were to target our industry for disruption, would your leadership team have the leadership skills to survive? We have asked this question all over the planet – and only the most forward looking and innovative companies can say “yes”. This talk reveals the results of an inventive 2-year study that answers the question: “What skills will separate the winners from the losers in the Age of Disruption?”

Kate Sweetman

Founding Principal, SweetmanCragun Group


Restaurant Instock - How a Restaurant has Change the Game…Using Food Surplus

One third of the global food production is wasted. At Instock they believe in the circular economy. In their restaurants food surplus is turned into tasty dishes and products. Think of imperfect fruit and vegetables or a day-old bread. Guests can enjoy the dishes made from rescued food in their restaurants. Together with their guests, they have been able to save more than half a million kilos of food. Are you ready to rescue food?

Lisa Seebregs

Restaurant Manager Instock Utrecht





Served in the exhibition hall

Session 6: 11:00-12:20

Technology vs Humanity

Exploring the driving forces of change, and an assessment of their potential impacts and implications. Gerd highlights many fundamental questions raised by the accelerated and exponential pace of development across multiple fields of science and technology.

Gerd Leonhard

Futurist, Humanist, Author of 'Technology vs. Humanity' & CEO: The Futures Agency


Humans on Mars in 2032: The Game Changer of the 21st Century

Developments in science and technology are taking place at an unprecedented rate, and the expansion of our society beyond this planet is within reach. In this presentation Bas & Adriana discuss research in quantum biology and the origins of life, the technology required to sustain terrestrial life on Mars and the various projects aiming to send crewed missions there.

Bas Lansdorp
CEO, Mars One Project
Adriana Marais
Theoretical Physicist & Mars One Project Candidate


Congress Ends