Programme

Master of Ceremonies: Gugulethu Mfuphi

Tuesday, 12 October 2021

09:00—16:30

Shopping Centres Tours

15:00—18:00

Registration & Info Desk

18:30—22:00

Bush Boma Dinner

Wednesday, 13 October 2021

10:00—15:00

Registration & Info Desk

Session 1
GROUP 1
08:10—10:20
GROUP 2
13:30—15:40
 
08:10 13:30

Welcome

Antoinette Joubert

SACSC President

08:20 13:50

The Ultimate Winter of Discontent

We have endured almost two years of Covid, a slow vaccine rollout, a rampant third wave exposing a weak and depleted healthcare system, plus another lockdown further exacerbating an already tough economic climate. And then came the riots. Join us as we try and give some insight into the impact that this will have on you, your investments, our economy and the country we live in.

Jeremy Gardiner

Marketing Director, Communication NINETY ONE

09:00 14:20

Creativity in Crisis: The Innovative Future of Retail

In times of crisis and change comes creativity, as brands struggle to adjust to a new world where online surges forward faster than ever. Technology is transforming the physical shopping experience and the pandemic has accelerated the decline of traditional retail models, from department stores to shopping malls. However, at the same time, exciting new versions are emerging. The pandemic has taught us all the power of physical experience, hospitality and community, and retail is bouncing back fast. Matthew will take you on an inspiring, fast paced, visual journey to show how innovation is flourishing around the world and in every retail sector. The Roaring Twenties await!

Matthew Brown

Retail Futurist, ECHOCHAMBER

09:40 15:00

Bricks & Mortar to E-commerce

International Speaker

TBC

10:20—11:00 15:40—16:20

Refreshments

Session 2
GROUP 1
11:00—12:20
GROUP 2
16:20—17:40
 
11:00 16:20

The Retail Evolution: How Have Consumers Changed?

In a world where digital and online shopping is increasing, the fact remains that retail is not dead and e-commerce merely extends the customer experience, while the majority of shopping is still done in-store. The important elements to understand is what the actual customer wants, how they want it, and how to ensure that the experience is not only available on an omnichannel platform, but that consistency and relationships are built. During this session we unpack consumer behaviour and changes, pre- and during lockdown and truly understand, how our market has changed and what the new key drivers for a successful engagement and brand love, requires.

Maria Petousis

Executive: TGI, Media & Finance ASK AFRICA

11:40 17:00

The Next Frontier is Experience Innovation

Dustin Garis, through his global expeditions, has uncovered a brand revolution that focuses on life-enriching experiences. Coined “LifeProfit,” this creates the single most desired brand engagements by consumers, and it’s the engine behind innovative work forces. There’s a shift taking place. Leadership brands now focus on experiences that get people to live their brand. Taking your brand off the shelf and out of media, to authentically enrich people’s life experiences, generates the highest level of loyalty, advocacy, and sales (with a game-changing 95% lift). Dustin shares case studies from the world’s most innovative brands at the forefront of the experience revolution.

Dustin Garis

Brand Innovator, Customer Experience Pioneer

18:00—20:30

Networking Cocktails

Thursday, 14 October 2021

07:00—19:00

Registration & Info Desk

Session 3
GROUP 1
08:00—10:00
GROUP 2
13:00—15:00
 
08:00 13:00

SA Economy and Consumer Outlook

Overview of the retail market and listed property funds, the implications for the economy and consumer in 2021-2022 and beyond. What can be expected from the consumer and economy.

Retail Analyst

TBC

Kundayi Munzara

Director, SESFIKILE CAPITAL

08:40 13:30

Creating Revolutionary and Collaborative Retail

In this fast changing, V.U.C.A. world we live in, creativity will deliver the solution. A journey of brand innovation and creative thinking to develop an entrepreneurial and collaborative retail concept. Including views from small retailers.

Arie Fabian

Co-Founder, WE ARE EGG

Paul Simon

Founder & CEO, WE ARE EGG

09:20 14:20

Retail Design in a Post Pandemic World

Consumers are waiting to be social again. As consumers free themselves from home isolation, it’s the perfect time for experiential concepts to shine.

Michael Ellis

Principal, 5+ DESIGN

Cornus Strydom

Design Director, BENTEL ASSOCIATES INTERNATIONAL

10:00—10:40 15:00—15:40

Refreshments

Session 4
GROUP 1
10:40—12:00
GROUP 2
15:20—17:00
 
10:40 15:40

TOPIC TBC

Combination of reports on Top Million Shoppers, Consumers Unmasked and Cocooned (SA's 2 million students).

James Lappeman

Head of Projects, UCT UNILEVER INSTITUTE OF STRATEGIC MARKETING

11:20 16:20

Motivational

Additional Virtual Presentations

In addition to the two-day programme, registered in person and virtual conference delegates will have access to a number of additional added value virtual presentations. These include:

Great Place to Work, is a Great Place to Shop

Personal leadership tools to cultivate a resilient and positive perspective and work environment amidst adversity.

Liesel Scott

Co-founder & Facilitator, OPEN CIRCLES

Leading the Charge

In a competitive and changing world, the ability of any organisation to survive and thrive is primarily driven by quality leadership – the type of leadership that inspires and keeps everyone focused on the end-game, the type of leadership that motivates employees to higher levels of performance and delivery, the type of leadership that inspires employees to commit to the organizational vision, and ultimately, the type of leadership that drives a performance-driven culture that becomes the true source of the organization’s competitive advantage.

Femi Adebanji

Business Speaker

How to leverage the use of community members as brand ambassadors in Peri-urban and rural areas

Although still struggling financially, South Africa’s rural market remains very aspirational, from the latest clothing and fashion labels, mobile phones to financial services as well as food and cars brands. It is at the bottom of the pyramid that businesses need to invest in the correct ambassadors to drive conversation and consideration with this group of consumers.

Kani Rajuili

Research Director, FOSHIZI

The Future of Retail Décor, Refurbishments and Beyond

In keeping with the global consumer shift towards a more ecological standpoint, retailers and architects alike are increasingly specifying lightweight and sustainable materials that also offer Creative innovation and longevity. Innovatively leveraging the latest technologies allows faster turnaround times; quicker on-site installations with cost down benefits. These proven benefits reaped by early adopters in South Africa have influenced others around the world to embrace this material as a standard for the future.

James Beattie

CEO & Founder, XANITA