Programme

Constantia Village and Blue Route Mall & meet the retailer, TBA OR Table Bay Mall and Bayside Mall & meet the retailer, Total Sports and The Fix

Registration

Networking Lunch

An opportunity for our delegates to "speed-network" and meet and greet property owners, developers and retailers. This new format will allow you to network and exchange business cards, extending your connections.

Exhibition Open

Congress Opening

Host’s Welcome

SACSC LEGACY AWARDS

Sponsor Welcome

Reengineering Retail

Change in the global retail sector has accelerated beyond even the boldest forecasts. Online giants are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue will be profoundly reinvented. Changes are sure to affect not only retailers large and small but any business with a stake in the global retail industry.

RETAIL DESIGN AND DEVELOPMENT AWARDS (RDDA)

Déjà vu?

2018 started off well, then descended into gloom and despair as Trump’s tariff war, a strong US Dollar and rising US interest rates ravaged emerging markets, including SA. 2019 also started well, but despite successful elections, a resurgent tariff war has once again scared foreign investors away. What is Trump’s strategy? Will he soften on the Chinese? And can our President withstand the forces of evil who want to “Venezuela” our country?

Social and Creative Innovation: New Business Models for a New Generation

Great businesses are born from great ideas. Microsoft was born on user-friendly software, Skype on making calls on the Internet, and Uber on making car rides available everywhere. But how do you know if your idea is great? In this talk, Jonas Kjellberg speaks about what kind of innovative thinking is needed for success and why some good ideas and companies make it while others do not.

Cocktail Event

Registration & Info Desk

Exhibition Open

Refreshments in Exhibition Hall

Authentic Responsible Business

The busy, competitive, wasteful environment we live in, is inspiring the retail culture to focus on authentic and responsible business journeys. Without real and honest stories behind the start-ups of today, the journey to long-term sustained success will be challenging. Starting your business journey with this focus will kick-start and nurture a good business lifecycle.

Building Great Brands

The key to Africa’s development lies in stimulating thriving local and global businesses and brands on the continent. To build a strong brand you need to look at the fundamentals – it can’t just be about image.

Kamiwaza - The Hidden Art behind good business in retail

Why keeping every one of your shoppers happy is ruining your chances of making anyone happy. The pursuit of maximizing retail returns is paradoxically reducing retail returns. What you can do about it and regain critical competitive advantage in a noisy and overtraded marketplace.

Refreshments in Exhibition Hall

What's New and What Matters?

A look at retail around the world and where it's headed. Will digital sweep all before it, will physical stores change and how will we shop? Not everything is as it might seem, but retail will be alive and well.

FOOTPRINT MARKETING AWARDS

Virtual Fusion: From Clicks to Bricks

Alibaba Cloud will share their experience on how ‘digitisation’ is causing a transformation of the role of the physical store within the consumer's traditional shopping experience. Data technology is enabling the resurgence of physical retail in China, as consumers’ focus shifts from transactional to experiential. Learn how the retail experience is being completely redefined, creating consumer value ‘in-store’ and driving new services, engagements and opportunities for the ‘traditional’ store owner.

“Smart” Building and Connected Store 2.0

Retailers globally are being disrupted by digital, yet less than one-quarter of retailers are actively doing anything about it. The changing retail landscape is driven by exponential changes in technology, innovative business models and changing customer expectations. This disruption is both an opportunity and a threat for retailers. Deloitte shares a case study on a recently established physical ‘connected retail experience’ at its Greenhouse innovation space in Cape Town.

Lunch in the Exhibition Hall

Kasinomic Evolution

This presentation will give an overview of the nature and scale of informal and township retail in multiple sectors including FMCG, fast food, entertainment and services sectors. A closer look at the impact of the Kasinomic sector on the retail landscape, the impact that changing shopping behaviour is having on the formal sector including on shopping centres and how these trends and informal sector dynamics will impact on the formal retail sector & shopping centres and how this can be mitigated or planned for.

Trends

International Retailer

Keys to Winning at the Intersection of Digital Transformation and Customer Experience

Today’s “digital first but not digital only” retail customers desire different, connected experiences that meet their quickly evolving expectations where they are, how and when they wish. That’s why this session will show you the top ways that retail leaders win – and keep – these customers, by evolving as their customers do at the intersections of physical, digital and human experiences.

Networking and Open Bar

Dinner

Registration & Info Desk

Exhibition Open

Refreshments in Exhibition Hall

Keep your Finger on the Pulse… Is the Heart Still Beating, or Have we Lost our Tenant and Customer?

Putting “heart” into understanding tenants and customers and the way they interact and feed off each other.  How important is it for Asset Managers and Landlords to set tenants up for success in the journey to satisfying the needs of customers.

Thriving in the Technological Future

The modern human/customer has been evolving for 250 000 years, but they’ve spent less than 500 years of that buying from shopping centres. This presentation explores what the industry needs to be mindful of in order to evolve in a way that can thrive in the technological future, while also being founded on a uniquely African & humanised context.

Retail Trends

EXHIBITOR AWARDS

Brunch

(W)evolve - How Togetherness Shapes the Future…of Retail and Beyond

We come from a century of individualism where all things “I” have been celebrated widely - from I-deas to I-phones. What the future will show us is that progress is best achieved when combining elements - answers are found when we look between spaces (hence the word “entrepreneur” - in between-neur). This keynote will examine emerging phenomena like digital centaurs, creative friction and x-shaped talent to uncover what we can do to shape shopping, retail, business and life for the better.

The Future - Necessity is the mother of Innovation

The challenges and opportunities confronting our industry are profound. Times like these reward the creative and the bold. What are the investment, development and management strategies that are rewriting the future of retail real estate?

Congress Ends